About POS Lifeline

POS Lifeline was created to help Managers and Owners of restaurants, bars, nightclubs and lounges that use the Micros POS system. The manual we created is designed to literally walk a person through each programming step for a given task. It’s illustrated with as many screenshots as possible to give you a visual reference to go along with the step by step instructions. The purpose of all the screenshots was to instill confidence in the user who is new to programming a Micros POS and not necessarily a computer wiz.

Over the years, as Micros has grown and the software expanded, I noticed that there weren’t articles or a good reference book out there that I could use to do some of the more complicated programming.

In 2007 as I began to consult with small and medium sized restaurants and bars. I noticed that many of the owners and managers, already stretched with responsibility, didn’t have time to learn a system as complex as the Micros system. The POS system, initially installed to simplify the life of a manager or owner, had taken on a life of its own and desperately needed to be cleaned up and streamlined.

In 9 out of 10 cases after the system had been in place for a while, the menus were so overpopulated with buttons that were no longer in use that any employee (server, bartender, manager) who hadn’t been with the business for a long time had an extremely difficult time navigating though it in order to properly place a customer’s order.

As a consultant, I saw the effect of this on the bottom line. The more time a server spent searching through menus the less time they were able to spend on the floor with their customers. The effect of this is considerable. Customer service was compromised and the ability to up sell or turn a table more quickly was greatly reduced. Mistakes were 3 times what they were in a similar environment that had somebody that knew how to easily and efficiently keep the POS system up to date. In a busy environment the wrong orders become wasted product. Finally I noticed that when a new employee was hired not only did they have to learn a new menu and potentially a new system, now they had to know the tricks of the veteran employees regarding how special orders were placed through the POS system.

The programming that is covered in our book may seem pretty basic at first glance. But once you work through something like setting up a new special, you’ll find that there are a number of small changes you can make to make your life easier when it comes time to run payroll reports, sales journals or take an inventory. How many times has a menu item that was supposed to have two sides or a prep level had to be called from the server across a busy line? It happens more often than I could even tell you.

In short, our book and training services provide not only a step by step guide to the basics of Micros programming, they also serve as a reference that you or your managers can rely on for years to come.

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